Job: Desktop Support Technician

Jobing Description

Responsible for end-user technical support in a Windows environment. Analyzes and researches alternatives to solve problems in a cross-functional environment.

Responsibilities, Duties, and Accountabilities:
Provides day-to-day support for employee desktop-computing issues.
Images, configures and installs desktops and laptops for new hires, and creates accounts for enterprise and business area applications.
Installs and supports enterprise-wide applications such Windows XP, Windows 7, MS Office 2003 and 2010 as well as departmental business applications.
Performs hardware replacements as equipment becomes defective or obsolete. Works with technical staff during the relocation of network and PC equipment.
Maintains accurate PC, printer, software and LAN equipment inventory through inventory tracking software and vendor services.
Manages client configuration inventory including software, hardware, IP addresses, and various other system addresses.
Participates in the development and maintenance of departmental procedures.
Sets up for bank presentations using multimedia equipment such as laptops and projectors.

All Boston Private Bank & Trust Company employees are expected to adhere to the following competencies:
Core Competencies:
Client Focus - Dedicated to meeting the needs of internal and external clients; listens effectively and establishes and maintains relationships and gains client s trust and respect.
Ethics, Integrity and Trust - Considers ethical issues before decisions are made and seeks to achieve results that are in the best interest of the Bank.
Ownership, Accountability, Responsibility and Compliance - Takes ownership of tasks, projects, and relationships and follows through on obligations and promises.
Self Development and Learning - Personally committed to learning and actively works to continuously develop professionally.
Teamwork and Collaboration -Works collaboratively; finds common ground and solves problems for the good of all and can represent his/her own interests and yet be fair to the team.

Individual Contributor Competencies:
Decision Making and Problem Solving -Makes decisions in a timely manner, uses a mixture of analysis, experience and judgment to solve difficult problems with effective solutions.
Informing and Communicating - Proactively communicates information to colleagues up, down and across the organization, provides updates on projects, tasks and potential roadblocks.
Planning - Accurately scopes out length and difficulty of tasks and projects and sets objectives and goals
Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on important priorities and completes tasks and/or projects on time.

Qualifications:
2-3 years in a technology environment required
Sound technical knowledge of MS Windows desktop platforms.
Hands-on hardware troubleshooting experience.
Effective interpersonal and communication skills.
Analytical and problem-solving abilities, with attention to detail.
Strong customer-service orientation
Self motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.

Equal Opportunity Employer