Job: HOST/HOSTESS

Jobing Description

Job Title: HOST/HOSTESS
Immediate Supervision: Assistant Manager/Assistant General Manager/General Manager

GENERAL DESCRIPTION:

Practice strong telephone and guest service etiquette. Accurately record reservations. Warmly greet and seat guests in the highest professional manner.

Essential Functions: These requirements/functions may change over the course of employment.

1. Answers incoming telephone calls in a prompt and professional manner and according to Palm standards. Records and distributes messages accurately.
2. Records reservations accurately and clearly in the reservation book. Manages reservations to effectively seat entire dining room.
3. Practices complete guest service, using a warm greeting and welcoming guests with a smile. Appears and acts in a professional manner.
4. Possesses knowledge of food and beverages served as well as promotions and special events.
5. Understands the mechanics of service and can arrange tables for large parties. Able to set tables in accordance with Palm guidelines.
6. Maintains dining room, entrance (interior and exterior), desk, and restaurant throughout shift.
7. Performs additional responsibilities, although not detailed, as requested by a manager at any time.
8. Interacts verbally and listens attentively to guests, co-workers, and supervisors.

QUALIFICATIONS:

Knowledge/Skills/Aptitudes

1. Knowledge of the proper etiquette and service standards of the Palm.
2. High school diploma and/or prior experience working in customer service.
3. English language and professional communications skills.
4. Able to take direction and to work in a team environment.
5. Able to solve problems and work calmly and effectively under pressure.
6. Self-motivation and good organizational skills.
7. Able to stand and exert well-paced mobility for entire shift.
8. Good sense of balance, ability to lift, bend, kneel, stoop, and wipe.
9. Ability to transport up to 50 pounds on occasion and up to 35 pounds regularly.
10. Effective and professional oral communication skills.