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Shipment Confirmation Specialist

at CVS Health

Posted: 4/10/2019
Job Reference #: 973566BR
Keywords:

Job Description

Job Title :
Shipment Confirmation Specialist
Job ID :
973566BR
Location :
MA - Norwood
Street Address :
575 University Avenue Suite 2
Category :
Administrative|Customer Service
Description :
Job Description
We have a great opportunity to launch a career in a pharmacy operation setting as an Administrative Shipment Confirmation Specialist. You will support the branch with a variety of administrative tasks, mainly focusing on confirming patient shipments in our patient management system. Must have excellent written and verbal customer service skills and advanced computer skills in order to interact with key stakeholders and patients.

Key responsibilities:
* Confirm patient demographics and all items shipped to residence.
* Collect shipment slips and confirm within 24 hours.
* Check inventory and insurance information for accuracy.
* Research discrepancies
* Confirm all confirmations with zero errors at the end of each month.
*Responsible for performing revenue confirmation process per Company’s standard operating procedures.
*Ensures paperwork and data entry is completed accurately and revenue is recorded appropriately.
*Verifies that all appropriate documentation is accurate and complete and supports the order recorded.
*Ensures patient order information on equipment, supplies and services is consistent with product, service and delivery status on work orders and service documents.
*Records and documents all errors noted and elevates to management for corrective action.
*Ensures effective coordination and communication between branch and billing center, including timely processing and batching of work orders/service documents.
*Demonstrates professional etiquette and courtesy when interfacing with customers. *Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
*Complies with and adheres to all regulatory compliance areas, policies and procedures, and best practices.
*Performs other duties and responsibilities as assigned.

This is a full-time, permanent, benefited position and is NOT through an agency. Typical work hours for this role are Monday - Friday, 10:00AM - 6:30PM, with an opportunity for over-time per business need.

Use your newly acquired healthcare training or current administration knowledge and customer service skills to make a difference in a patient’s life by ensuring shipments are accurate and received on schedule. You will gain exposure supporting a multitude of aspects in the healthcare field, such as nursing, pharmacy, warehouse, clinical support, and sales.

Coram CVS/specialty infusion services is a Fortune 7 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.

Learn more about us: https://www.youtube.com/user/CoramHealthcare or https://www.youtube.com/user/CVSPharmacyVideos

Required Qualifications
* Minimum 1 year administrative experience.
* Proficient to advanced PC skills including MS Office, specifically Excel, Outlook and Word.
* Proven ability to work with a high degree of accuracy and attention to detail.
*Ability to multi-task

Preferred Qualifications
* Experience in the healthcare field.
* Experience with healthcare insurance.

Education
Recruiter will enter

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services providing infusion therapies and services to over 20,000 patients each month.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!