Harvard Clinical Research Institute

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Facilities and Operations Manager

at Harvard Clinical Research Institute

Posted: 1/24/2019
Job Status: Full Time
Job Reference #: 1383347
Keywords: operations

Job Description

Auto req ID

Job Code
329059 Facilities & Oper Manager

USA - MA - Boston

Business Title
Facilities and Operations Manager


Salary Grade

Time Status

00 - Non Union, Exempt or Temporary

Basic Qualifications
Bachelor's Degree required.  8 years of progressively responsible experience as a Facilities Management professional including building systems function and diagnosis - cause analysis; contract administration; project management in a research based or related environment.   

Additional Qualifications
Certified Facility Manager (CFM/Pro-FM) or other professional licenses or certifications a plus; LEED Certified for Existing Buildings, Experience with managing multiple vendors and small capital/expense projects; Superior relationship management skills; Ability to function effectively in a fast paced, demanding work environment; Computer proficiency with MS Office, Computerized Maintenance Management Systems (CMMS), Building Automation Systems (BAS); Excellent interpersonal, communication and organizational skills.  experience as a Facilities Management professional with demonstrated skills in areas of: Customer Service - coordination, and response.          


Pre-Employment Screening
Credit, Criminal, Education, Identity

Job Function

Duties & Responsibilities
The Facilities Operations Manager (FOM) is responsible for safely managing the operational demands for their assigned facilities or properties on the Longwood Campus.  The candidate must be able to organize and prioritize multiple tasks and projects, effectively manage through stressful situations, and consistently make effective, high quality decisions; must understand and develop open, proactive, effective and consistent communication with occupants and department coordinators.  The candidate will have overall responsibility and oversight of maintenance and operations and contract management services for the areas of responsibility.

The candidate must be capable of actively monitoring building system performance, energy usage, appearance and esthetics which require considerable walking and climbing.  Knowledge of building systems, HVAC, electrical, mechanical, and services are required to perform cause analysis and implement corrective actions, audits of maintenance tasks for workmanship and completeness and to identify systems/components in need of repair or replacement.  Active monitoring of operational services and work occurring within their facilities, and reinforce facility standards with all those performing services.

The Facilities Operations Manager will frequently communicate with occupants and department coordinators to manage repairs/replacements of buildings systems/components, renovations, organize planned and unplanned system shutdowns.  The FOM will ensure coordination and completeness of renovations by the Engineering & Construction group.  The FOM will act as the Planning Department coordinator with Custodial, Waste Removal, Recycling, and Projects.

The candidate will participate and contribute to the Facilities Group long range and strategic planning, as well as assist in the development and tracking of the detailed, zero-based annual operating budget.  The candidate will develop and implement innovative processes and programs that reduce operating costs, improve efficiencies and increase productivity.  While also monitoring and managing contracted services as required – including initiating purchase orders for goods and services within area of responsibility, actively monitoring performance criteria per scope of work and contractual agreements, periodic bidding and change orders.  Which at times may require assisting with implementation and management of new and existing maintenance service contracts – i.e. elevators, facilities maintenance, sterilization, pest management, waste water management, etc.

The candidate must have an attention to detail to review bids and invoices, actively monitor trend data and contractor performance indicators.  While proactively managing all building infrastructure services in accordance with HMS standard processes, procedures, goals and values.  Continuous learning, industry experience and exposure is a necessity. This will occur through participation in benchmarking, industry education seminars and conferences which may require occasional travel.   

Harvard Medical School

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.