Massachusetts General Hospital

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Payroll Specialist I

at Massachusetts General Hospital

Posted: 3/2/2019
Job Status: Full Time
Job Reference #: 3078603

Job Description

As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.


The PHS Payroll department is responsible for processing all weekly and monthly payrolls for all companies on the PeopleSoft platform. The Payroll Specialist I brings more advanced skills and more experience to the payroll process. The position requires a higher level of technical ability and a mature communications style. Some ability to coordinate group resources may be required.

Principal Duties and Responsibilities
Payroll adjustments– Incumbent calculates prepares for data entry or performs data entry for a variety of non-standard forms of payment. Incumbent can accurately research problem situations and make corrections.

Payroll edits – During the edit cycle, incumbent reviews, interprets and takes appropriate action on system-produced edit report items using established guidelines in order to make the payroll ready for production

Stop payments and direct deposit recalls – Incumbent places stop payments and direct deposit recalls when necessary and understands the processes involved

Off Cycle Checks – Responsible for reviewing off cycle check requests for authorization and processing those checks within our processing guidelines, when necessary.

Overpayments – Incumbent is responsible for ensuring that overpayments that are brought forward are resolved.

Levies and Garnishments – Incumbent is responsible for ensuring that these orders are responded to in a timely manner and set up in the system correctly. Incumbent must have an understanding of basic laws around garnishment and levy processing.

W2 Production – Incumbent is responsible for balancing of employee W2's and must have the ability to interact with employee to explain the W2 form and calculation of figures. Incumbent must also work within our defined guidelines for producing duplicate copies of W2 forms upon employee request.

Adjustments – Incumbent is responsible for ensuring that all adjustments that are received are processed accurately in an efficient and timely manner. This can include, but is not limited to:

•Hours adjustments for previous pay periods
•Adjustments submitted by Benefits, Human Resources, Managers, and other authorized departments and representatives throughout the organizations.
•Vacation payouts for employees that are terminating or going to a non-benefit eligible status.

Wage Verifications – Incumbent monitors the flow of wage verification requests to ensure that these are completed in timely fashion

Relationship Management/Customer Service – Incumbent provides responsive service to all customers of the Department, both internal employees and outside agencies and representatives, through e-mail, telephone, or in-person communication. Incumbent's problem-solving and troubleshooting skills are well-developed. Incumbent's mature communications style serves as a model for less experienced staff. Incumbent adheres to the Partners Values in their day to day performance of their job.
Information Management – Incumbent is responsible for ensuring that information pertinent to each payroll is organized and stored.

Special projects as assigned

High School required; Junior college degree or bachelor's degree desirable;

•5 or more year's payroll experience with record of increasing responsibilities (appropriate experience may stand in place of higher education)
•Commitment to detail and delivery of a correct product
•Desire to make a significant contribution to a team-oriented, high deadline operation
•Excellent communication and interaction skills; flexibility
•Payroll Certification (FPC) preferred

Skills Required
•Business math – Can instruct others when necessary
•Payroll math – Can use tax tables to calculate federal, state and FICA taxes. Can understand and apply differences between pre-tax and after-tax deductions. Can instruct others.
•Payroll system skills – Can learn an unfamiliar payroll system within 2-4 payroll cycles.
•PC skills – High level of comfort. Can create clear communications using e-mail or word processing applications. Can create a spreadsheet format. Expert at detecting errors and correcting. Works quickly but accurately.
•Team orientation – Understands the team structure of the payroll operation; responds positively to requests from supervisor to assist others in meeting payroll processing deadlines
•Task ownership – “Owns” the responsibility to complete his/her assigned portion of each payroll and serve his/her defined customer group. Advises supervisor when needs assistance and when problems arise. Meets deadlines. Is available and on site throughout assigned shift.
•Time management – Budgets time appropriately at each phase of the payroll cycle.
•Instructions – Listens attentively; asks questions for clarification; follows through
•Customer service – Conducts all interactions with customers with courtesy and attention to department guidelines.
•Intradepartmental communications – Conducts all interactions with co-workers with courtesy and attention to deadlines
•Office equipment – Can operate all office machines and payroll specialty equipment

Working Conditions
Office environment. Repeated cycles with tight deadlines. Flexibility a must as priorities change frequently due to systems issues or seasonal issues. Payroll processing problems or special projects may result in employees being asked to work overtime on occasion.


Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.