Public Consulting Group

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Payroll Supervisor

at Public Consulting Group

Posted: 3/13/2019
Job Reference #: 3967

Job Description

  • Job LocationsUS-MA-Medford
    Posted Date2 months ago(1/8/2019 2:30 PM)
    Job ID
    # of Openings
  • Overview

    At Public Partnerships LLC, a subsidiary of Public Consulting Group, we are passionate about our mission to be the provider of choice of comprehensive financial management for participant-directed services in the public sector. Our vision is people exercising choice and control of publicly-funded long-term services and supports. Established in 1999, we partner with state and local agencies in 23 states to provide financial management services for participant-directed programs. Our organizational culture attracts and rewards people who are results-oriented and strive to exceed client expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference by supporting an innovative service model (learn more at

    GENERAL SUMMARY: The Payroll Production team lead will be responsible for various payroll functions across several state programs. They may work with the supervisor to delegate tasks of the associate(s). A successful candidate will acquire in-depth knowledge of the payroll application and be able to trouble shoot issues to produce an accurate timely payroll meeting the client's requirements. Candidate must be able to work under deadline pressure, thrive on change and challenge and be process improvement minded. This individual will be expected to step in when the supervisor is absent in regards to being the point of contact. He/She will be expected to become the subject matter expert in payroll production and answer questions for the associates.

    Apply demonstrated project management skills to ensure project deliverables and expectations are met on a daily basis. Assist Director, Financial Operations Center to develop and enhance PPL's technical and operational capacity to deliver financial services processing in multiple states.


    ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as appropriate and necessary). The requirements listed below are ranked in order of importance and are representative of the knowledge, skill, and/or abilities required to do the job successfully. Include appropriate references to quantitative abilities, computer skills, writing skills, research skills and general attributes.

    Manage Daily Operations Support
    Ensure timely and accurate fulfillment of contractual obligations and internal SLAs
    Performance Objectives
    Creating reports and identifying areas of improvement
    Create and manage staff against internal project work plan
    Ensure staff understanding of day to day project priorities, level of effort, and deadlines
    Monitor staff performance and follow up on areas of deficiency
    Ensure staff are effectively performing all responsibilities as outlined in job description

    Supervise Line Staff

    Supervise Team Leaders to ensure resources are adequately coordinated to meet contractual obligations
    Troubleshoot issues on a daily basis including validation and auditing
    Evaluate internal controls and identify staff training needs on an ongoing basis
    Establish and implement project policies and procedures

    Serve as Key Operations Center Liaison
    Contributing member of the FOC senior leadership team
    Identify management information system issues and work with IT staff to execute a solution
    Establish and maintain excellent communication with call center operations staff in Phoenix


    • EDUCATION and/or PREVIOUS EXPERIENCE REQUIRED (include any required certificates, licenses and registrations):

      • Education: Relevant Bachelor's Degree or equivalent experience, Master's Degree a plus
      • Experience: 3+ years progressive experience with operations center projects,
        5 + years prior supervisory experience, with multiple reports
      • Skills: Experienced Leader
        Detailed and process improvement oriented
        Excellent project management and supervisory skills
        Analytical and Strategic Thinker
        ROI experience
        Cost savings analysis
        Excellent PC spreadsheet and database skills
        Excellent communication skills, experience in mailroom or procurement role is a plus


    Not ready to apply? Connect with Public Consulting Group for general consideration.