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Director, Data Engineering
TTEC Digital is seeking an energetic and experienced senior professional to lead the data engineering team.
The Director, Data Engineering role is a highly visible and strategic position. Successful candidates are process-oriented, super curious, enjoy diving deep into data, have outstanding analytical skills at developing short-term and long-term strategies. The ideal candidate is passionate about data-driven technologies but also passionate about leading and mentoring a great group of data engineers. We're looking for someone who welcomes challenges and is hyper-focused on delivering exceptional results to internal business customers while creating a rewarding team environment.
What you'll be doing:
Perform key leadership and mentorship role in the areas of advanced data techniques, including data modeling, data ingestion, data integration, data visualization, data governance, statistical methods, and implementation involving cloud-based, traditional and hybrid architectures.
Review, select and integrate next-generation technologies into the architectural strategy as needed.
Work closely with the Data Science / Machine Learning and Analytics teams to provide data required for developing, operationalizing, monitoring and evaluating predictive models, dashboards and reports for customer facing applications and internal use.
Implement and monitor quality control processes to ensure accuracy of data, dashboards and reports.
Lead the development and implementation of the data governance process. Governance must address data standardization and ways to address exponential data growth, and include establishing Data Owners and Stewards.
Be an SME in technical and functional aspects of our insights platform and its integration requirements
Proactively identify internal and external dependencies, issues, scope changes, and progress against project plan
Develop and expand our knowledge base and best practices for delivering data products
Provide technical support to assist clients and partners during and post implementation
Build and lead high-performing, agile teams focused on Data Engineering, onsite and offshore
Devise talent strategy for the team - identify resource gaps or inefficiencies, build hiring plan, recommend promotions and manage performance for consistency with the needs and vision of the department.
Initiate and foster business partnerships with current and potential clients, vendors, IT executives, and senior business executives
What skills you will bring:
Bachelor's in Computer Science, Engineering, Mathematics, or other quantitative field with significant leadership experience
10 years of experience building data products and supporting analytics solutions (mastery of SQL, Data Warehousing, Python, experience with Big Data, stream processing)
5 years of managerial experience utilizing strong leadership skills, including mentoring, communication, decision-making, and project management.
Experience leveraging MS/Azure ecosystem to manage the development and maintenance of cloud platform operations
Knowledge of the Big Data technology landscape beyond the buzzwords; Experience with big data and analytics programming languages such as Python, R, Spark, NoSQL
Experience with batch and real-time processing frameworks (Hadoop, Apache Storm, Apache Kafka, Apache Spark etc.)
A broad set of technical skills and knowledge across hardware, software, systems and solutions development
A proven track record of using quantitative analysis to impact key business or product decisions
Solid grasp of and experience with implementing and operating software development methodologies
Exceptional problem-solving skills: demonstrated ability to understand business challenges, structure complex problems, develop solutions
A solid grasp of common statistical applications and methods (A/B tests and multivariate experiments, probabilities, regression)
Understanding of Agile Software Development Lifecycle and project planning/execution skills
Desire to thrive in a constantly innovating and changing environment
Ability to partner and influence key business stakeholders at all levels of the organization
Strong skills in team leadership and networking, ability to work across multiple organizations to accomplish diverse goals
Exceptional presentation, written, and verbal communication skills
Proven ability to understand the long-term ('big picture') and short-term perspective of situations
Who we are:
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
What We Offer:
Variable incentive bonus plan, 401K company match, tuition reimbursement
Global career mobility, employee recognition programs, professional development
State of the art technology which allows for seamless global connectivity
Rich wellness program and health incentives