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Executive Director, Analytics Consulting & Business Development (US Remote)


Posted: 1/8/2019
Job Reference #: 027NH
Categories: Sales

Job Description

Executive Director, Analytics Consulting & Business Development (US Remote)

TTEC Digital - Consulting is seeking an experienced Executive Director, Analytics Consulting & Business Development to lead business development and delivery efforts for our Insights Consulting Practice. The position is remotely based in the US. Successful candidate must be able to handle flexible work schedule with ability to travel.

What you'll be doing:

Business Development: 60%
  • Architect analytical solutions that solve client business problems.
  • Identify and develop new prospects to increase sales for the Insights Practice. This includes lead generation and qualification, sales calls and capabilities presentations, proposal development, solution presentations and closing business through the contract stage in a team selling environment.
  • He/she will identify and successfully close new business in the areas of advanced analytics and platform services. 
  • He/she will have an existing network of contacts, is capable of leading and managing a business development process through contract negotiation and renewal.
  • He/she will be working with our vertical experts to introduce analytic services that have been designed to meet the unique needs of each industry.  
Delivery and Account Management: 40%
  • Hands on delivery of engagements while guiding the execution and growth strategy
  • Accountability for engagements including quality of delivery, project profitability and people management.
  • Represent the practice in as a trusted advisor and expert to the client.  
  • Development of tools, delivery frameworks, case studies and other Intellectual Property to advance our Practice and the quality of solutions we deliver for our clients.
  • Provide leadership for key strategic initiatives and collaborative initiatives with TTEC business partners.
  • Partner with Product and Marketing to ensure that our products exceed our client's expectations and that we are driving awareness and favorability.
  • Play a leadership role in defining sales initiatives to establish and enhance market presence and lead flow for TTEC Consulting's Insights Practice.  
  • Work with consulting and analytic teams to develop and execute sales plan to meet revenue, product and new business targets within budget.
  • Present analytically grounded solutions to prospective clients and secure contracts with long-term upgrade and profitability potential.
  • Work with senior management team to define new product and service opportunities that can increase the growth potential of the company.
What you'll bring to us:
  • 10 plus years of experience and a proven track record of business development & delivery of analytic solutions.
  • Have a passion for using analytics and consumer insight to positively impact the critical business challenges client organizations are facing.
  • Deep experience in customer experience strategy, advanced analytics, analytic cloud solutions, or related services
  • Strong business skills, comfort with advanced analytics and technology.
  • Well-developed business problem-solving skills
  • Outstanding executive presence with the ability to gain respect, credibility and rapport with senior client side decision makers.
What skills you'll need:
  • Bachelor's Degree in a related field or discipline.
  • Master's Degree in business preferred.
  • An accomplished leader with strong organizational skills who can build strong relationships with peers and motivate team members.
  • Must be able to independently manage lead generation and qualification, work with internal teams to build team-selling approach, call on accounts, develop outstanding sales proposals, and effectively close new business initiatives. 
  • Must have excellent communication, writing and presentation skills.
  • High energy with a bias for action

Who We Are:
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Notice to external Recruiters and Recruitment Agencies: TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).
Employment Requirements: TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!