Allied Universal

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Security Officer FT Operations Center Cambridge MA

at Allied Universal

Posted: 4/12/2019
Job Status: Full Time
Job Reference #: 283173

Job Description

  • Job LocationsUS-MA-Cambridge | US-MA-Cambridge
    Category (Portal Searching)
    Security Officer
    Workdays Available
    Monday - Friday, Saturday - Sunday
    Shifts Available
    Afternoon, Evening, Morning, Overnight
  • Overview

    We are North America’s leading security services provider with over 200,000 phenomenal employees. At Allied Universal, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. In fact, over 65% of our managerial positions are filled by internal candidates.

    For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! We also offer part-time and flexible schedules!

    Start your phenomenal career with Allied Universal today!

    Job Description

    Allied Universal is currently seeking (3) Full Time Experienced Security Officers to help oversee operations at a Medical Corporate Office in Cambridge, MA

    Multiple Shifts Available

    Paid Orientation

    Employee referral program $$$

    Medical, Dental, Vision and 401k

    AUS Work Perks Including Cell Phone Bill Discounts

    Ideal candidate should possess the following:

    Exceptional customer service provider

    Have great communication skills, both written and verbal

    Candidate should be comfortable using both computers and tablets

    Military, Law Enforcement, or Security experience is beneficial

    Description:

    Allied Universal Services is currently searching for a Global Security Operations Center Operator. Operator - Global Security Operations Center is very important to the safety and security of our clients’ facilities. Our professional GSOC officers allow us to accomplish our company’s core purpose, which is “to serve, secure and care for the people and businesses in our communities”. The GSOC security officer will be a key contributor to the security operations team in the event of a crisis situation that would threaten the safe and secure business operations. This could include, but is not limited to: natural disasters, workplace violence, facility emergencies, fire and issues of serious injury or illness. Professional Security Operations Center Officer positions require heavy use of computer operating systems, such as Microsoft and other operating systems.

    Essential Functions:

    The Professional GSOC Security Officer may be asked to perform many essential functions at the facility where they work. Although not an exhaustive list, these are a few of them:

    • Answer GSOC calls and dispatch appropriate units
    • Answer FLCC calls and enter requests into Service Insight
    • Monitor fire and intrusion detections systems
    • Maintain daily logs
    • Conduct virtual camera tours
    • Generate reports on Safety, Quality, and Tip Line calls
    • Mitigate emergencies, dispatch, and notify appropriate personnel
    • Monitor GSOC and FLCC mailboxes, check printers and fax, and monitor OWRs in Service Insight
    • Monitor Travel Risk Alerts and note Extreme/High Risk Alerts and Country Status
    • Update emergency contact lists
    • Update Silent Knight Fire applications
    • Update policy and procedure manuals
    • Update global building emergency contacts
    • Update intrusion applications
    • Attend required training
    • Log into NICE inform system daily
    • Monitor Mastermind alarms, and notify proper personnel
    • Arm and disarm NAPCO accounts based upon building request
    • Submit work orders to Security Systems for any reported CCTV, card readers, intrusion detection issues
    • Run license plate requests for Company and State of Michigan vehicles; log and document results

    Qualifications/Requirements:

    Qualified applicants for the GSOC Officer position will meet the minimum requirements, as described below:

    • High school diploma or equivalent required
    • At least 18 years of age
    • Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
    • Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
    • Must be able to read and understand all operating procedures and instructions
    • Must be able to obtain a valid Guard License as required in the state for which you are applying
    • As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
    • As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty
    • Must display exceptional customer service and communication skills
    • Remain flexible to ever changing environments; adapt well to different situations
    • Intermediate computer skills to utilize innovative, wireless technology at client specific sites
    • Ability to maintain satisfactory attendance and punctuality standard;
    • Neat and professional appearance
    • Ability to provide quality customer service
    • Ability to handle both common and crisis situations at the client site, calmly and efficiently
    • Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones
    • Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

    Physical and Mental Functions:

    • Climb stairs, ramps, or ladders occasionally during shift
    • Occasionally bend/twist at waist/knees/neck to perform various duties
    • Occasionally lift or carry up to 40 pounds
    • Run as needed
    • Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
    • Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
    • Work in various environments including adverse outdoor conditions such as cold, rain or heat;
    • Constant mental alertness and attention to detail required while setting priorities and following up on assignment

    Closing

    Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com.

    We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

    Requisition ID

    2019-283173

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!